Troubleshooting & FAQ

🛠️ Troubleshooting

🔄 Alexa is not responding to “Safe at Home”

Try this:

• Make sure you’re saying the correct phrase:
  
  “Alexa, open Safe at Home”
  
  

• Check that the skill is enabled in the Alexa app
  
  

• Ensure your Alexa device is powered on and connected to Wi-Fi
  
  

• Make sure the device is not muted (look for a red light ring)

📵 I’m not receiving notifications after a check-in

Steps to fix:

• Confirm that you allowed notifications when setting up the skill
  
  

• Open the Alexa app → go to Settings > Notifications
  Make sure notifications are turned ON for the skill and the Alexa app
  
  

• Restart the Alexa app or device if needed
  
  

• Re-enable the skill:
  
  

  • Go to Skills & Games > Safe at Home > Disable, then Enable it again
    
    

❌ The Safe at Home skill isn’t showing up in my Alexa app

What to do:

• Make sure your Alexa app is up to date
  
  

• Tap Skills & Games, then use the search bar to type “Safe at Home”
  
  

• If it doesn’t appear, 🔗 You can also access the skill directly using this link:  https://www.amazon.com/dp/B0F59NDJB8/
  
  

🔊 The user didn't respond — what now?

• If there’s no response, Alexa automatically sends a missed check-in alert to the caregiver’s Alexa app
  
  

• Make sure Alexa’s volume is turned up for users who may be hard of hearing
  
  

• Try placing the device in a more central or audible location

🔧 Quick Tips

• ✅ Keep the Alexa app updated on your phone
  
  

• 🔄 If something isn’t working, try disabling and re-enabling the skill
  
  

• 🔓 Double-check that permissions are granted in the skill settings
  
  

• 🔁 For multi-device setups, remember to create separate routines for each device

❓ Frequently Asked Questions 

🏠 Can I set up my Alexa device at my friend’s or family member’s home?

Yes, you can. As long as there’s internet and power, your Alexa device can be placed at your parent’s or loved one’s home and will still stay connected to your Amazon account.

Steps to connect to a new Wi-Fi:

1. Open the Alexa app on your phone
   
   

2. Tap Devices, select the Alexa device
   
   

3. Tap the gear icon (⚙️) in the top-right
   
   

4. Go to Wi-Fi Network → tap Change or Remove Network
   
   

5. Alexa will scan for networks — choose the Wi-Fi at the new location
   
   

6. Follow the on-screen instructions
   
   

Once connected, it continues working as usual and sends alerts directly to your Alexa app.

🚨 If the user says "No," will Alexa call 911 or send an emergency alert?

No. This skill is not an emergency response system and will not call 911 or notify authorities. It only sends a notification to the Alexa app linked to your Amazon account.

⚠️ This skill is for informational purposes only. It does not store data, does not call emergency services, and the developer holds no liability for emergency outcomes.

🔔 Can I see the alert if I missed it on my phone?

Yes. Open the Alexa app, then tap the bell icon in the top-right corner on the home screen. That’s your Notifications Center where all alerts are stored.

👨‍👩‍👧‍👦 Can both I and my family members receive the alert?

Yes. If the Alexa device is part of a shared household account, multiple people can receive alerts. Both users must:

• Have the Alexa app installed
  
  

• Be linked to the same household
  
  

• See the shared device in their Devices list
  
  

Then both accounts will receive notifications from the Safe at Home skill.

📱 If I have multiple Alexa devices, will the skill work on all of them automatically?

No. The skill works on one device at a time.
To run wellness check-ins on more than one device:

• You need to create a separate routine in the Alexa app for each device
  
  

• Assign each routine to the specific device where you want it to run
  
  

There is no automatic sync across all Alexa devices.

🔕 Can I change the alert so it only goes to my phone and not the Alexa device?

No. Notifications are sent to both the device and the Alexa app. This cannot be changed at this time.

❓ What if the user doesn’t respond or doesn’t hear the question?

If no response is given, you’ll receive a missed check-in alert in the Alexa app.
To improve response:

• Make sure the Alexa device volume is high enough, especially for users who are hard of hearing
  
  

• Place the device where it’s easily heard

📩 Can I get a text alert instead of a notification in the Alexa app?

Not at this time.
The skill only supports in-app notifications via the Alexa app. SMS or text messages are not currently available.